Email Notifications Setup

Sully Bookings – Salon Edition handles client communication automatically, sending professional emails at key moments in the booking journey. Here's how it all works and what you can expect.

Automatic Client Emails

The following emails are sent automatically — no setup required on your part:

• Booking Confirmation — sent immediately when a client completes a booking. Includes the service, date, time, and your salon's details
• Status Updates — when you confirm, modify, or cancel a booking, the client is notified by email with the updated details

These emails use your salon name and are professionally formatted, so clients get a clear, trustworthy confirmation every time.

Client Messaging (Two-Way Email)

Sully includes built-in two-way email messaging for each booking. Here's how it works:

1. Open any booking from your Dashboard, List, or Calendar view
2. Scroll down to the Messages section
3. Type your message and click Send
4. The client receives your message as a normal email
5. When the client replies, their response appears right back in the booking's message thread

This is incredibly useful for confirming a patch test before a colour appointment, asking about the look a client wants, or letting them know about a last-minute change (e.g. "Your stylist is running 10 minutes behind — hope that's OK!").

In-App Notifications

Beyond emails to clients, Sully also notifies you within the app. The bell icon in the top-right corner of your dashboard shows alerts for:

• New bookings
• Client replies to your messages
• Booking cancellations
• Status changes

Click the bell to see all recent notifications. Unread ones are highlighted so you never miss anything important.

What Clients See

All emails sent to clients include:

• Your salon name and contact details
• The service, date, and time
• Any special notes they added during booking
• A clear call-to-action if a response is needed

The emails are clean, mobile-friendly, and designed to look professional without any Sully branding getting in the way of your salon's identity.

Best Practices

• Confirm bookings promptly — clients appreciate a quick confirmation, especially for weekend appointments
• Use messaging for personal touches — a quick "Looking forward to seeing you on Friday!" goes a long way
• Check notifications regularly — especially during your booking window (typically mornings and early evenings)
• Keep your salon contact details up to date — these appear in every email, so make sure your phone number and address are correct